Refund Policy

Welcome to Smelscape! We strive to create a wonderful experience for you, but if anything feels off, please don’t hesitate to reach out. Your satisfaction is our priority, and we're here to assist you!

Returns & Refunds

Thank you for your understanding regarding our return policy. Due to the handmade personal nature of our candles, we do not accept returns or exchanges.

However, if your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at Sales@Smellscape.co.uk, and we will be happy to assist you.

To be eligible for a replacement or refund:

Please provide your order number and a clear photo of the damaged item and packaging.
Claims must be made within 7 days of receiving your order.
Refunds will be issued to your original payment method if approved.

Non - Refundable Items:

Custom or personalized orders
Items returned without prior contact
Products damaged through misuse or neglect

What to include in the Refund Policy

We are not responsible for lost or stolen packages marked as delivered. Please double-check your shipping address before placing you order. For any shipping issues, we recommend contacting the carrier directly for assistance.

Questions?

Thank you for reaching out! If you have any questions or need assistance feel free to email us at Sales@Smellscape.co.uk. We're to helping you and will do our best to resolve any issues. Your satisfaction is our priority!