Shipping Policy
A legal disclaimer
Thank you for your order! Each Smellscape candle is handcrafted with love and intention just for you. Please take a moment to review our shipping details below to understand what to expect during the delivery process We appreciate your support and can’t wait for you to enjoy your candle!
Processing Time
Thank you for your patience! All our candles are crafted in small batches, so allow 3-5 working days for processing before your order ships. During busy seasons or special promotions, times may be slightly extended, but rest assured, we’re committed to getting your order out as quickly as possible.
What to include in the Shipping Policy
Shipping is calculated at checkout based on your location and order weight. We proudly ship within the United Kingdom using trusted carriers like Evri. For domestic orders, expect delivery within 2 to 5 business days after dispatch. International shipping typically takes7 to 21 business days, depending on your location.
Tracking information
Your order will be shipped soon, and you'll receive a tracking number via email. This will allow you to easily follow your's journey until it arrives at your doorstep. Thank you for shopping with us!
Shipping Address
Please make sure your shipping address is accurate at checkout. We cannot take responsibility for any delays or losses that occur due to incorrect or incomplete addresses. Thank for your understanding!
International Orders
International buyers are responsible for any customs fees, duties, taxes that may apply to their purchases. Smellscape cannot be held liable for any delays that may occur due to customs processing. We appreciate your understanding and cooperation."
Lost or Delayed Packages
If your package is marked as delivered but you haven't received it, please reach out to your local carrier for assistance. While we cannot take responsibility for lost or stolen packages, we are here to help in any way we can.
Questions?
Thank you for reaching out to us! If you have any shipping concerns, please don't hesitate to contact us at Sales@Smellscape.co.uk. We're here to help and ensure your experience is a positive one!